Why Work With Me?

The foundation of my consulting is my unique Pillars of Practice Management framework, which gives clinicians and leaders a clear path to what truly matters in building a successful practice:

Strategic Direction, Financial Management, Staff & Provider Engagement, and Patient Satisfaction. 

With decades of experience in medical practice management, I bring the perspective of someone who has navigated both the daily realities and the long-term strategy that practices need to thrive.

What sets me apart is how I work with practices. I do not hand over recommendations and walk away. I partner with you, roll up my sleeves, and help ensure improvements take hold. I believe that long-term relationships and delivering true value are paramount. My reputation is built on integrity and trust, and I deliver on my promises.

Success in healthcare is about more than numbers; it is about relationships, trust, and lasting impact, and I am deeply invested in your success. My clients know they can count on me to listen carefully, provide honest feedback, and bring clarity to complex challenges. They feel supported, not judged, and they see real progress as we turn ideas into action. When we work together, you gain a trusted partner who is as committed to your practice’s future as you are.

Our Services

~

Our Services ~

Every practice has unique challenges, and there is no one-size-fits-all solution. I offer consulting services designed to strengthen every aspect of practice performance.

Whether you need hands-on support with financial management, guidance to engage your staff and providers, or strategies to improve patient experience, my approach is grounded in my Pillars of Practice Management framework.

Together, we will identify what matters most, create a clear plan, and take practical steps that lead to lasting results.

  • I facilitate customized planning meetings to help healthcare leaders hone their focus and create operational plans with achievable goals.

    I help you clarify your vision and create a realistic action plan with mini and full-length planning sessions and retreats.

  • Timely credentialing and contracting of providers are the foundation of payment in a medical practice.

    My team’s attention to detail and timeliness allow us to complete these projects as quickly, correctly, and efficiently as possible. Our relationships with payer representatives and current exposure to multiple plans enables us to achieve the best contract rates available on behalf of practices.

    My team is experienced with initial credentialing and contracting projects, as well as renegotiating existing agreements to keep fee schedules current.

  • Your payer relationships are one of the biggest drivers of your practice’s financial health, yet most practices have little visibility into contract terms, rates and opportunities.

    We take a data-driven approach to payer strategy. Instead of chasing short-term rate increases, we help you understand your full payer landscape and make informed, confident decisions.

    Our process includes:

    • Building a customized contracting matrix that consolidates your fee schedules, key terms, and participation status across every major payer.

    • Benchmarking reimbursement against CMS and peer data to identify underperforming contracts and hidden opportunities.

    • Providing strategic recommendations for renegotiation, alignment with IPAs, or participation changes based on evidence — not guesswork.

    • Delivering a reusable transparency tool your team can use to monitor underpayments and manage future negotiations independently.

    The result is more than better rates — it’s a clear, actionable picture of your payer performance, stronger financial control, and lasting leverage in every negotiation.

  • I have created custom tools that leverage my unique experience and knowledge of diverse clinical specialties to identify opportunities for improvement and to set measurable goals.  Clients appreciate the actionable feedback and report significant improvements in financial performance, compliance, patient and staff satisfaction after implementation.

  • Every interaction shapes how patients view your practice.

    My unique audit tool evaluates each touchpoint from online search and the first phone call to check-in, clinical care, results communication, billing interactions, and follow-up, all through the eyes of your patients.

    Using mystery calls, on-site observation, and public information review, I assess what is working well and how issues are handled when things go wrong.

    Findings highlight both quick wins and longer-term opportunities, all connected to the Four Pillars of Practice Management. The result is clear, actionable insights to strengthen loyalty, reputation, and financial performance.

  • Interim Practice Administration

    I offer on-site interim services while your practice is conducting the search for a new healthcare leader.  In addition to managing day-to-day clinic operations, I focus on developing project plans to ease the transition and help orient new leaders to the immediate and long-term needs of the practice

    Fractional Practice Administration

    Many smaller practices can benefit from the expertise of a seasoned leader, but don’t need to carry the expense of a full-time employee. These groups benefit from my targeted expertise in shorter amounts of time and a lower annual expense than hiring internal staff.  

    I enjoy providing both scheduled and on-call support and respond quickly and expertly to the changing needs of medical practices.

  • I collaborate with you to customize a recruitment plan and source exceptional candidates to meet your practice’s unique needs.

    My experience teaching and mentoring leaders combined with my continued networking in several distinct healthcare communities gives me a unique perspective in finding the right candidates for practice leadership positions.

    I seek out the right combination of talent, skills and experience and only present top-tier candidates, saving you time and expense and setting your new leader up for success.

    I also provide onboarding, coaching and mentorship to new leaders to help them maximize their potential and impact to the practice.

  • I have worked with athenaOne implementation and optimization projects since 2011 and I have additional EPIC and Centricity experience. I enjoy helping practices optimize existing systems and leverage complementary applications to improve the patient and caregiver experiences.