A New Resource for Practice Leaders: What Your Billing Team Should Be Doing

Revenue cycle performance is no longer just about clean claims and timely follow-up. In today’s payer environment, billing teams play a critical role in protecting revenue, identifying risk early, and translating payer behavior into meaningful action for leadership.

Over the past several years, I’ve consistently seen the same gaps show up across practices, regardless of size or specialty. These gaps often aren’t about effort. They’re about unclear expectations, limited visibility into payer behavior, and reporting that doesn’t support strategic decision-making.

To help address this, I’ve added a new resource to the HHC Help Center: Top 10 Things Your Billing Team Should Be Doing. This practical guide outlines the core functions every practice should expect from its billing team, aligned with the Pillars of Practice Management, and focused on proactive revenue protection rather than reactive clean-up.

This resource is designed for practice leaders who want to:

• Ask better questions of their billing team or vendor

• Understand where revenue leakage and risk often hide

• Set clearer expectations around reporting, communication, and accountability

If you’re unsure whether your current billing operation is truly supporting your practice, this guide is a good place to start.

You can find the new resource in the HHC Help Center.